Refund policy

Returns Policy:

Filamentrix has a hassle-free returns policy that allows you to return any product purchased from us within 7 days of delivery. If you are not satisfied with your purchase, you can return it for a refund, or credit or exchange/replace it for another product of the same value.

To initiate a return, please contact our customer service team via email at Filamentrix@outlook.com with your order number/reference and reason for return, as well as pictures/video. Once approved, we will provide you with a return authorization number and instructions on how to proceed with your return.

All returns must be in their original packaging and in new, unused condition. We reserve the right to refuse returns that do not meet these criteria. You must have the return ready for collection within a maximum of 10 days of delivery.

Please note that Filamentrix does not cover the cost of return shipping, except in the case of a faulty or incorrectly supplied product. You will be responsible for the shipping costs associated with returning the product. We will provide you with a shipping quote, which you must accept to return the product. Once we receive your return, we will process it within 5-7 business days.

If you initiate a return request within 7 days of delivery, ensure that you select the correct reason for your return:

Incorrectly ordered / unwanted product

Damaged / Faulty on arrival

Product is not as described

DO NOT return products without a return authorization, any products returned to us without approval may be rejected and returned to you.

Return of incorrect/damaged products and missing items:

Should you find your order has incorrect, short supplied or missing items, this must be reported to the Filamentrix support team by email, within 3 days of collection/delivery for the dispute to be dealt with. Please examine all packaging for damage/tampering etc. before opening your order. Take pictures and submit these along with your claim report.

If you find a product is damaged on receipt, do not open or use the product. Immediately report your findings to the Filamentrix support team, along with picture/video evidence.

Returns after 7 days:

Filamentrix will consider the return of unwanted, incorrectly ordered or otherwise unused and unopened products on a case-by-case basis. All such returned products, if accepted, will be subject to shipping charges and a restocking fee. Please contact customer support for more information.